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The Manual Handoff Leak Map
Six patterns that can quietly cost a growing team the equivalent of a full-time hire, each with the question that confirms it and the shape of the fix. Read it right here, no form required.
The map
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01
Rekeying between systems
Someone reads a value in one tool and types it into another. Ask how the two systems learn about each other today. The fix is a one-way sync with a single record of truth, not a second spreadsheet.
02
Approval by inbox
A request waits in a personal mailbox for a person who is in meetings. Ask where an approval lives when the approver is on holiday. The fix is a queue with a rule, an escalation and a timestamp.
03
The reconciliation spreadsheet
A monthly file exists purely to make two systems agree. Ask who owns it and what happens when they leave. The fix is to reconcile continuously and alert on the exceptions only.
04
Status chased in chat
Progress is discovered by asking. Ask how long it takes to answer "where is this". The fix is one status field written by the system that owns the step, surfaced where people already look.
05
Reporting assembled by hand
A person exports, pastes and formats before every meeting. Ask what the report would cost if it were needed daily. The fix is a pipeline into one warehouse view with a scheduled refresh.
06
Onboarding and offboarding by memory
Accounts are created and forgotten by hand. Ask who has access to the CRM who left last quarter. The fix is a joiner-mover-leaver workflow driven from the HR record.
Want this applied to your own stack? The Leak Audit does exactly this against your systems.
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